# Need Support?

If you need support when verifying your identity using Human ID, please follow the steps below:

1. Review or search the contents of this site, especially our [Frequently Asked Questions (FAQs)](https://zeronym-docs.holonym.id/for-users/faqs).
2. ***Click on the support icon in the bottom right corner of this page*** — or in the Human ID app — to get in contact with a support agent.

<figure><img src="https://3139308275-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMQIoVVrJFrjW7ENvoSWQ%2Fuploads%2FIM4qFwgYoS5MNXIMnTeX%2FScreenshot%202025-07-25%20at%2012.44.12%E2%80%AFPM.png?alt=media&#x26;token=fe14f3f0-faee-47dc-8e8e-02537bf551e7" alt="" width="375"><figcaption><p>Please click the intercom button to access our support team</p></figcaption></figure>

Thank you!

[<br>](https://support.passport.xyz/passport-knowledge-base/partner-campaigns/shape-stack-proof-of-humanity)