# Getting Refunded

If you verification was unsuccessful, please follow the steps below to begin the refund process:

### Step 1: Watch the Video Guide (Optional)

To make the process easier, you can watch this helpful video guide that walks you through the refund steps: [Watch the Video Guide](https://www.youtube.com/watch?v=QkGi0VHvmuA)

### Step 2: Visit the Refund Link

Click on the following link to initiate the refund process: [Refund Link](https://silksecure.net/holonym/diff-wallet)

### Step 3: Find the "Eligible for Refund" Label

Once you're on the page, locate the **"Eligible for Refund"** label next to your cards.

### Step 4: Click on the Refund Label

Click on the **"Eligible for Refund"** label to access the refund page.

### Step 5: Complete the Refund Process

Follow the on-screen instructions to finalize your refund.

We hope this guide, along with the video, helps you complete your refund process smoothly. Let us know if you have any questions!

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