How can I get a refund for my Holonym KYC or phone verification?

Please follow the steps below to begin the refund process:

Step 1: Watch the Video Guide (Optional)

To make the process easier, you can watch this helpful video guide that walks you through the refund steps: Watch the Video Guide

Step 2: Visit the Refund Link

Click on the following link to initiate the refund process: Refund Link

Step 3: Find the "Eligible for Refund" Label

Once you're on the page, locate the "Eligible for Refund" label next to your cards.

Step 4: Click on the Refund Label

Click on the "Eligible for Refund" label to access the refund page.

Step 5: Complete the Refund Process

Follow the on-screen instructions to finalize your refund.

Important Notes

Issuer Risk Fees: Please be aware that issuer risk fees have been deducted from your refund amount. These fees cover gas and verification costs and are non-refundable. They help prevent spam attacks.

We hope this guide, along with the video, helps you complete your refund process smoothly. Let us know if you have any questions!